AI Assistance

EShopSet includes assistive AI surfaces to help teams move faster with clearer communication.

• Context-aware across organizations, projects, and stores.
• Assistive by default—review and approve before anything changes.
• Connected to the platform via MCP tooling, so it can propose and perform real actions.

In the customer portal, AI helps stakeholders write better requests and get quick answers without needing to learn your internal process.

• Drafts a request from a short description.
• Asks clarifying questions based on the current project/store.
• Answers basic “what’s the status / what’s next” questions using current context.

Outcome: fewer back-and-forth messages, clearer intake, and faster start.

AI responses are grounded in the page you’re on—so the same question gets a more accurate answer when it knows the current project, tasks, artifacts, and store connections.

• Project: tasks, owners, blockers, timeline.
• Store: connections, environments, backups, operational signals.
• Artifacts: docs, files, and run outputs.

In the agency workspace, the assistant can answer questions across a broader scope—customers, projects, and stores—while staying permission-aware.

• Summarize activity, changes, and conversations.
• Answer “where are we on this” across many customers.
• Help draft customer updates with the right details.

When a request comes in, AI can recommend what to use next.

• Assets: scripts, templates, checklists, reusable deliverables.
• Apps: workflow tools to execute common operations reliably.

The assistant communicates with EShopSet through MCP tools. That means it can do more than chat—it can help execute work.

• Propose actions and show what will change before execution.
• Perform a wide range of platform operations (scoped by permissions).
• Keep an audit trail by attaching outputs to runs, tasks, or artifacts.

AI is designed to keep teams in control: review first, then run.